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Companies need to have a high performance distribution channel
in order to provide satisfactory sales contract fulfillment and
after-sales support. The process of managing a customer warranty
service request is usually called as RMA management. Effective
communication channel, nationwide delivery network, and strong
management capability are essential for ensuring the service requests
are properly handled. Foreign companies usually do not have enough
experience to coordinate and manage RMA process effectively in
China. Therefore, finding a professional logistics management
company is important to build an effective logistics channel and
manage RMA processes.
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